“When I heard I had to come for treatment I was worried, but from the minute you walk in the door, you know you are in good hands.” – Former SRCC at Southlake patient
Getting Here and Planning Your Visit
Attending your first appointment at the Stronach Regional Cancer Centre (SRCC) at Southlake is a key step in your experience with cancer. Watch the following video for location, parking and other details about what to expect at your first visit. (If you are viewing this site on a smartphone, go to this page for the video.)
For more details on directions and parking, check the Get Here and Park page.
You should plan to stay for two to four hours. During this time, you will meet with some members of your care team, who will review your medical history and arrange any tests you may need.
As you will receive a lot of information during your first visit, it’s helpful to bring a family member or friend with you. They can help you take notes and recall information after you leave.
What to Bring
Please bring the following items to your first visit:
- Your Ontario Health Card (for your first and every visit)
- A list (or bag) of any medications (prescriptions/over-the-counter), vitamins, minerals and herbal supplements you are taking
- A list of your allergies
- Name, address and phone number of your family physician
- Name, address and phone number of your pharmacy
- Your health/drug insurance plan(s) card or its group and policy numbers [Not all recommended medications are covered by the Ontario Health Insurance Plan (OHIP). This information helps our staff do their best to help you receive reimbursement for medications OHIP doesn’t cover.]
- A list of any questions or concerns you may have
- Eyeglasses, hearing aids, and/or any other devices/equipment or supplies you use every day (e.g. ostomy bags, oxygen tank, insulin, if you are diabetic)
- Snacks, meals and water/drinks or money/debit/credit card to purchase them at the hospital’s cafeteria of one of its onsite vendors
- Any Advance Medical Directives, such as an Advance Care Plan or Power of Attorney for Personal Care, if needed
(Ask a family member or friend to help you gather these items, if needed.)
What to Leave
- Do not bring or wear any perfume, cologne or scented products
- Do not bring any tobacco/e-cigarette products, as smoking/vaping is prohibited inside and outside the SRCC at Southlake and Southlake Regional Health Centre
What to Expect
When you arrive at the SRCC at Southlake welcome centre on the lobby level, our receptionist will greet you, record your name, arrange for your photo to be taken and added to your personal health record for your safety. They will then direct you to the Outpatient Clinic on level one (1) for your appointment.
During this appointment, members of your care team will:
- Check your height and weight, ask you about your medical history and may have you complete some forms
- May give you a physical examination
- Review any current medications you are taking with you
- Discuss any additional tests you require and book them for you
- Provide you with information, answer your questions, discuss your treatment plan and upcoming appointments
First Visit Information Pamphlet
For more details, click/tap here or the image below to open, view and download or print this First Visit Information pamphlet:
(If you have challenges opening this pamphlet, click/tap here for help.)
How Are You Feeling?
Before you leave, a nurse or volunteer will also show you how to answer online questions about how you are feeling at one of our kiosks. When you arrive at each appointment after that (other than daily radiation treatments, if required), you will answer these questions, called ‘Your Symptoms Matter.’ Your answers help your care team work with you to monitor and manage your symptoms. Visit the Your Symptoms Matter page to learn more and watch a video about it.
Need to Change or Cancel Your First Appointment?
Call 905-830-5800 and follow the prompts
Check the following links to learn about the next steps in your patient experience, your options and where to get help: